Welcome to the me77 Privacy Policy page. This document is published by me77 ("we", "the Company") to inform all members and website visitors ("you") about how we handle the personal information you share with us when using our online gaming platform at me77.onl.
This Privacy Policy applies to all services, features, content and functionality offered through the me77 website, including the account registration process, gaming activity, financial transactions, communications with our support team, and the use of any related applications we provide.
By registering an account or continuing to use the me77 platform, you are deemed to have read, understood, and agreed to all terms stated in this Privacy Policy. If you do not agree, we advise you not to continue using the platform. This Policy should be read together with Terms and Conditions me77 published separately.
Me77 collects several categories of personal data depending on your interaction with our platform. All data collection is carried out transparently and only for legitimate purposes. Below is a breakdown of the information we may collect:
| Data Categories | Examples of Information | How Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, KYC selfie photo | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Registration form, profile updates |
| Financial Information | Bank account number, account holder name, transaction records | Deposit and withdrawal process |
| Technical Data | IP address, browser type, operating system, device ID | Automated system logs |
| Usage Data | Games played, bets placed, win/loss records, session duration | Automated gaming system |
| Communication Data | Live chat records, support tickets, emails sent to us | Interactions with the support team |
We also collect information you voluntarily provide when completing feedback forms, participating in contests, or contacting our support team. All data collected is kept to a minimum — we only ask for what is truly necessary to provide you with quality service.
Me77 uses collected personal data solely for legitimate and stated purposes. We do not use your information for any other purpose without your prior consent. The following are the primary purposes for which your data is used:
- Account Management: Creating, verifying, and managing your member account, including the login process, password recovery, and identity verification (KYC).
- Transaction Processing: Processing deposits, withdrawals, and any other financial transactions made through the me77 platform securely and accurately.
- Gaming Services Provision: Ensuring a smooth, fair, and enjoyable gaming experience, including maintaining records of your game history and wins.
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and platform abuse.
- Legal Compliance: Meeting reporting requirements to relevant authorities such as the financial intelligence unit (UPWKM) and other regulatory bodies when required.
- Service Communications: Sending important notices related to your account, policy updates, security alerts, and promotional information you have opted in to receive.
- Platform Improvement: Analysing usage patterns in aggregate and anonymised form to improve the features, performance, and overall experience of the me77 platform.
- Customer Support: Processing and responding to enquiries, complaints, or support requests you submit to our team.
Me77 understands how sensitive your personal data is. We only share your information in limited situations and with approved parties only. Below are the circumstances under which your data may be shared:
- Trusted Service Providers: We work with approved providers of payment processing, technology infrastructure maintenance, identity verification, and analytics. All third parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
- Legal Requirements: me77 will disclose the required information when mandated by law, court order, or a legitimate request from Malaysian government authorities.
- Fraud Prevention: In cases of suspected fraud or illegal activity, we reserve the right to share relevant information with law enforcement authorities or recognized fraud prevention agencies.
- Protection of Vital Interests: In emergency situations involving personal safety, we may need to disclose certain information to protect the vital interests of the parties involved.
Me77 has never sold, rented, or traded your personal data to advertising companies, data brokers, or any external parties for their commercial gain. This is our absolute commitment to all members.
The security of your personal information is something me77 takes seriously. We continuously invest in the latest security infrastructure to ensure your data remains protected against both external and internal threats. The security measures we have implemented include:
- Data Encryption in Transit: All communication between your device and me77's servers is secured by TLS 1.3 protocol with 256-bit encryption — the industry standard used by banks and world-class financial institutions.
- Data Encryption at Rest: Sensitive data stored in our databases, including financial and identity information, is encrypted using AES-256 encryption, which cannot be easily broken.
- Two-Factor Authentication (2FA): me77 provides two-factor authentication as an additional layer of protection for your account, ensuring only you can access it even if your password is compromised.
- 24/7 Monitoring: Our security team monitors systems continuously around the clock to detect and respond to any unusual activity or intrusion attempts in real time.
- Regular Security Audits: me77 conducts regular penetration testing and internal security audits to identify and address any potential vulnerabilities.
- Role-Based Access Control: Our staff are only granted access to the data required for their specific duties. Access to sensitive member data is restricted to selected, specially trained personnel.
While we take all reasonable measures, no system in the world is truly 100% secure. We encourage you to play your part in protecting your account by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to our support team.
Me77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and ensure the platform functions better for you.
- Essential Cookies: Required for core platform functions such as login session authentication and security settings. These cookies cannot be disabled without affecting platform functionality.
- Preference Cookies: Saving your preferences such as language, display theme, and game settings so you do not need to reconfigure them each time you login.
- Analytics Cookies: Helping us understand how members use our platform in aggregate and anonymised form for continuous improvement purposes.
- Security Cookies: Used to detect suspicious login attempts, bots, and fraudulent activity to protect the integrity of the platform.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the me77 platform. For more information on how to manage cookies, please refer to the help section of your web browser.
As a me77 member, you have certain rights regarding your personal data under Malaysia's data protection laws. me77 is committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request a copy of the personal data we hold about you and to know how it is being used.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data on your profile.
Right to Erasure
In certain circumstances, you have the right to request that we delete your personal data when it is no longer required.
Right to Restrict Processing
You may request that we restrict how we process your data in certain circumstances as provided by law.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format for transfer to another provider.
Right to Object
You may object to the processing of your personal data for direct marketing purposes or on grounds of legitimate interest at any time.
To exercise any of the above rights, please contact the me77 customer support team via live chat or our official email. We will process your request within 7 business days and may require identity verification before action can be taken to ensure the security of your data.
Me77 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Retention periods vary by data type:
- Active Account Data: For as long as your account remains active and in use, we retain all relevant information to provide you with uninterrupted service.
- Financial Transaction Records: Retained for a minimum of 7 years after the transaction is made, in line with Malaysia's financial and tax legal requirements.
- KYC & Identity Verification Records: Retained for 5 years after account closure as required by anti-money laundering (AML) regulations.
- System & Security Logs: Retained for 2 years for the purposes of security incident investigation and fraud detection.
- Communication Data: Support chat records and emails are retained for 1 year after the issue is resolved, for quality control purposes.
Once the designated retention period has ended, your personal data will be securely deleted or anonymised so it can no longer be linked to your identity. This deletion process is carried out in accordance with established security procedures and is irreversible.
Me77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, technological developments, business requirements, or changes in applicable laws and regulations.
When we make significant changes to this Privacy Policy, we will notify you through one or more of the following methods:
- Sending a notice to your registered email address
- Displaying a clear notice on the me77 platform homepage
- Updating the "Last Updated" date at the top of this document
We encourage you to review this page regularly to stay up to date. Continued use of the me77 platform after changes are published will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact us to close your account before the effective date.
If you have any questions, concerns, or complaints about how we handle your personal data, don't hesitate to reach out. Our team is ready to assist you within the stated timeframe.
- Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get immediate assistance.
- Data Protection Email: [email protected] — response within 24 hours on business days.
- Via Account: Login to your me77 account and submit a request through the "Privacy Settings" section in your profile.
We are committed to responding to all privacy-related inquiries within 7 business days. For more complex cases requiring in-depth investigation, we will keep you updated on the progress within the same timeframe while working to fully resolve your issue.